Terms of Service

Terms of Service

Last Updated: 18 Jan 2024


Welcome to LossBros! This Terms of Service outlines the terms and conditions governing your use of our website and services. By accessing or using our website, you agree to comply with these terms.

Information We Collect:

We may collect the following personal information:

1. Name

2. Email address

3. WhatsApp number

How We Use Your Information:

We use the collected information for marketing purposes, such as sending promotional materials, updates, and relevant information about LossBros.


By providing your personal information, you consent to us collecting, using, and storing it for the stated purposes.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Disclosure to Third Parties:

We do not sell, trade, or transfer your personal information to third parties. Your information is used solely for marketing our products and services.

Your Rights:

You have the right to:

1. Review and correct your personal information.

2. Withdraw your consent for us to use your information for marketing.


We may use cookies to enhance your experience on our website. You can adjust your browser settings to refuse cookies.

Changes to the Terms of Service:

We reserve the right to update or modify these Terms of Service. Any changes will be effective immediately upon posting the revised terms on our website.

Cancellation & Refund Policy

Last updated on Feb 4th 2024

LOSSBROS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

Cancellations will be considered only if the request is made within 30 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

LOSSBROS does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 30 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the LOSSBROS, it’ll take 3-5 days for the refund to be processed to the end customer.

Contact Information:

If you have any questions or concerns regarding our Terms of Service, please contact us at support@lossbros.com

By using our website and services, you acknowledge that you have read and understood these Terms of Service and agree to abide by them.